Aurelien BOUMANNE

Technical Account Manager

Profile

  • 13+ years in cybersecurity and enterprise-level security solutions
  • Successfully served as:
    • IT Security Specialist (ITSS)
    • Technical Account Manager (TAM)
    • Customer Success Manager (CSM)
  • Spent 10 years in Ireland, strengthening English proficiency alongside IT security career development

A demonstrated ability in cross-functional team leadership and resolving complex technical issues. Strong analytical skills and exceptional customer communication capabilities enable effective stakeholder management. Specialized in technical problem-solving within challenging environments.

Work Experience

Endpoint Security Resident Consultant
JAN 2024 - PRESENT
Broadcom Software
  • Enterprise-level endpoint security solutions management
  • Account management for critical cybersecurity implementations
  • PowerShell scripting and SQL database management
Customer Success Manager
NOV 2022 - DEC 2023
Cybereason (1 year 2 months)
  • Customer relationship management and success optimization
  • Cybersecurity solution implementation and support
  • Cross-functional team coordination and communication
IT Security Specialist
JAN 2022 - NOV 2022
Amcor (11 months)
  • Enterprise cybersecurity infrastructure management
  • Security policy implementation and compliance
  • Technical analysis and incident response
Principal Technical Account Manager
SEP 2019 - OCT 2020
Symantec (1 year 2 months, 8 years total)
  • Business Critical Services portfolio management
  • High-profile customer escalation resolution
  • Cross-functional team leadership and mentoring

Prior Experience

Symantec Support Engineer
JAN 2012 - AUG 2019
Symantec (7 years 8 months)
  • Delivered frontline and advanced support for enterprise endpoint and data protection suites.
  • Built long-term customer trust through proactive communication and rapid incident resolution.
  • Mentored new hires and coordinated knowledge transfer programs across EMEA support teams.